Frequently Asked Questions
Ready-to-ship items arrive in 3–5 working days. Customized products take 7–10 days depending on design and workload.
Currently, we deliver all across Pakistan only, but international shipping will be added soon.
We have both options. Ready pieces are shipped instantly; customized ones are made after your approval.
Yes, you can add gift wrapping at checkout — ideal for baby showers and new parents.
We accept Cash on Delivery and Advance Bank Transfer for all local orders.
Yes, all customized products require full advance payment before processing.
Absolutely. We use encrypted and verified gateways to keep your data safe and private.
No, each order can only be processed through a single payment method.
You can request a return or exchange within 7 days of receiving your order, if it’s unused and in original packaging.
Orders can be canceled within 12 hours of confirmation. Customized orders cannot be canceled once production starts.
In case of any damage, contact our team within 24 hours with photos we’ll arrange a replacement.
No, customized or personalized items are non-refundable once made.
Browse your favorite product, select the options you want, and click Add to Cart to checkout.
No, you can order as a guest, but creating an account makes tracking easier.
After your order ships, you’ll get a tracking link via SMS or email to follow your parcel in real time.
You can update it within 12 hours of placing the order by contacting customer support.